FAQs

Our Process

FIRST

We verify your order, prescription, and insurance coverage.*

SECOND

One of our Maternity Intake Specialists will contact you to discuss your product selection and confirm your shipping information.

THIRD

We’ll ship your product(s) to your door free of charge!

*If we have difficulty obtaining information from your physician, we may contact you for assistance.

Frequently Asked Questions

When can I get a breast pump through insurance?

You can qualify for a breast pump through insurance anytime during your pregnancy and up to one year postpartum. Please note that some insurance plans have restrictions on when we can ship your insurance breast pump, and we must follow your insurance guidelines to ensure coverage.

What are your hours of operation?

Our office is open Monday thru Friday 9 am – 5 pm EST. If you submit an order on the weekend, we will process the request on Monday morning. If you have questions about your order over the weekend or in the evening, we will follow up with any customer request the next business day.

I live in one state but my insurance is issued in a different state; which state should I choose when completing the Breast Pump Through Insurance form?

When completing the Breast Pump Through Insurance form on the website, please select the state which issued your insurance, not the state in which you reside. For example, if you live in Ohio but your insurance is listed as BCBS of Indiana, you should select Indiana in the “State where insurance is issued” field, and BlueCross Blue Shield in the “Primary Insurance” field.

We will ship your items to the shipping address you provide elsewhere on the form.

I submitted a request to qualify for a breast pump through insurance but received an email indicating I had placed an order. Did I order a breast pump?

When you submit the “Qualify for a Breast Pump” form, one of our Maternity Products Specialists will contact your insurance first to verify your benefits and coverage. Then we will follow up with you to discuss breast pump options and coverage before we finalize and process your breast pump through insurance. We will not ship your order until we verify and review your benefits, selection, and shipping address with you first.

Did my order go through? I did not receive an email confirmation; what should I do?

Once you submit the “Qualify for a Breast Pump” order form, you will receive an email confirmation thanking you for your order. Make sure to check your promotions, spam, or junk folders. If you cannot locate the Thank You email, please contact our office at 1-888-411-7231, or by email at info@pumpsformom.com. If you still can’t locate the email confirmation, it’s likely the order did not go through and we encourage you to submit another request.

How long does the process take after I submit the "Qualify for a Breast Pump" form?

It typically takes 5-7 business days to complete the processing of your insurance breast pump order. It may take longer if your doctor does not sign the prescription. If a delay occurs for this reason, we may contact you for your assistance in reaching your OB-GYN. Once we verify your insurance coverage, we will be in touch with you to discuss your pump options and inform you when we can ship your insurance breast pump to you.

Can I check the status of my order?

Once you place your order you will be assigned a Maternity Products Specialist who will be happy to assist you anytime throughout the process.

Do I need a prescription for my breast pump? How can Pumps for Mom help me with that?

If you want your insurance to cover your breast pump then you must provide a prescription or provide your OB-GYN contact information so that we can request a script on your behalf.

You do NOT need a prescription if you are not using insurance and are paying for your breast pump by credit card. When paying by credit card the breast pump is a self-pay item. You may also use your FSA or HSA to cover a self-pay breast pump or any out of pocket expense not covered by your insurance. Please contact your HSA or FSA to verify covered and noncovered items.

Will my breast pump be covered by insurance?

Most insurance plans cover the cost of a breast pump; however, each plan reimburses at a different rate and some cover more than others. First we must verify your coverage and eligibility once we receive your breast pump order. Some insurance plans cover many options with extra accessories such as carry bags or additional bottles. Pumps for Mom wants to make sure every mom receives the best pump possible by maximizing your benefits and helping you find the breast pump through insurance that best fits your pumping needs. If your plan covers more, we will let you know your upgrade options. Many other breast pump companies will only offer the basic pump so work with the right team to help you on every step of your breastfeeding journey!

Will I have to pay for an insurance breast pump out of pocket?

For many plans your cost will be zero, but it depends on your insurance benefits. Fill out our simple order form to see what is covered by your insurance plan. Even if your choice for your breast pump through insurance is not completely covered, we have very competitive self-pay options and payment plans to ensure all moms can afford a high-quality breast pump.

Where do I go for help on how to use my breast pump through insurance?

Right here on our website! User manuals can be found on each product page, and each breast pump also has informative videos on our video resource pages.

What other resources will I have access to?

You can find helpful videos on how to assemble, clean, and use your pump, user manuals, and great content in our blogs about all things related to breastfeeding right here on our website. After you receive your self-pay or insurance breast pump you will also have access to breastfeeding support through the breast pump manufacturer.

Can I upgrade to a more expensive breast pump or one with additional accessories or features?

Yes, you can choose any pump you like. For example, if the breast pump you want costs $150 but your insurance only covers $120, you can either select a different breast pump through insurance at a lower cost, or pay the $30 difference to upgrade.

What is an upgrade breast pump?

Pumps for Mom only offers the top breast pumps on the market to ensure our moms get the best insurance breast pumps available. The term “upgrade” means the breast pump configuration comes with additional accessories such as bottles, parts, breast pump carrying bags, and more. Based on your specific needs, an upgraded breast pump through insurance may be the best choice. Your Maternity Products Specialist will help guide you with this decision.

How do I choose the right pump for me?

Your Maternity Products Specialist is here to provide details and answer your questions so that you can make an informed decision based on insurance coverage, out of pocket expense, and your unique breastfeeding needs. You can also explore our blog for tips on breastfeeding and finding the right insurance breast pump for you!

When will my breast pump through insurance ship?

Many insurance plans allow us to ship a breast pump once we receive your order and verify insurance benefits and coverage. Other insurance plans have restrictions that require us to wait to ship your breast pump once the baby is born or at a certain time during your pregnancy. We must follow your insurance guidelines to ensure your breast pump will be covered. Please be patient and know that we will ship your breast pump through insurance as soon as we are able.

What happens if my breast pump breaks or is not working correctly?

Each breast pump comes with a manufacturer’s warranty. Please see the warranty information in your manual or on the product page for your specific breast pump.

Can I use my FSA or HSA to purchase a breast pump?

Yes, we can process FSA and HSA payments for breast pumps through insurance. FSA (Flexible Savings Accounts) and HSA (Health Savings Accounts) all have different rules and guidelines regarding covered items. Please contact your FSA or HSA company for details on covered and non-covered items.

Can I return my breast pump?

In some cases, yes. Please see our complete return policy here or contact us by phone 1-888-411-7231, or by email at info@pumpsformom.com if you have additional questions.

Do I need a hospital-grade breast pump?

A hospital-grade breast pump is designed to support multiple users in a hospital and is not needed for most moms. Hospital-grade breast pumps are typically reserved for moms with NICU babies or mothers with medical issues that prevent them from being able to breastfeed their child. If your doctor or OB-GYN requires you to have a hospital-grade breast pump, he or she will prescribe one and help you locate this equipment. Hospital-grade breast pumps are very different from personal-use breast pumps.

Why use Pumps for Mom instead of purchasing a breast pump through a local or national retailer?

The difference is we process your breast pump through your health insurance to make the most of your healthcare benefits. Our Maternity Products Specialists will contact your insurance company and your doctor (OB-GYN) directly to file a claim with your insurance company and reduce your out-of-pocket expense for a breast pump. If you don’t have insurance benefits or your plan doesn’t cover a breast pump, don’t worry–we can offer you the top brands in breast pumps such as Medela, Spectra, Ameda, Lansinoh, Elvie, and more at a lower cost than retailers.